FAQ
- Why use Fulfillment services?
- How much do your services cost?
- Is my company big enough for fulfillment services?
- I need some light assembly work done, in addition to fulfillment. Can you help?
- Will I have a dedicated customer support person helping me? Will I be able to contact that person directly?
- What is the average turn around time for fulfillment orders?
- Will you process returns?
- Can you manage backorder shipping?
- Can I add extra carrier package insurance?
- What will the inventory storage charge be?
- How do I ship my inventory to you? How does receiving work?
- What are my packaging options? Do I pay extra for packaging materials?
- Do you have a 100% satisfaction guarantee? Who takes responsibility if something goes wrong?
- What is your company privacy policy?
So you can use your valuable time and resources to focus on your core competencies like product development and marketing strategies.
Each company is unique and requires special solutions. Our services are customized and priced according to your company's needs.
No company is too small to benefit from outsourced fulfillment services. Whether you have 10 or 10,000 customers, we're here to help you get the most out of your customer relationships.
Yes! We welcome special projects. Handwork is not a problem. Assembly and kitting is available, please contact us to quote your specific project.
Yes, you will be assigned to an individual on our customer service team and provided with his or her contact information. During regular business hours, you will receive a response within two hours or, typically, within a few minutes. We pride ourselves on taking care of our customers promptly.
Orders received by 2:00pm CST ship the same day.
Yes, our customer service representatives will assign a return authorization number based on your specific needs and requirements.
Orders can be held and back ordered items can be fulfilled once stock has been replenished.
Insurance can be added to any order at the time of shipping. The insurance cost will be billed to you or your customer accordingly.
Storage charges can vary depending on # of bins, pallets, equipment, security, etc. Charges will be based upon your specific storage needs.
Your merchandise should be efficiently packed with an itemized packing list enclosed. At time of receipt, we carefully inspect and count your merchandise. Any discrepancies will be communicated to you at the time of receipt. Documentation will be kept on file for your reference. You will receive an inventory report on a schedule that best suits your needs. Merchandise arriving without a packing list, requiring labeling or individual bagging will be charged accordingly for additional labor.
Our standard packaging includes JiffyLite mailers or 200# test cartons filled with bubble wrap, peanuts or Kraft paper. You can provide any special packaging as needed. Or, we will be happy to purchase your special packaging materials for you at an additional cost.
If we make an error, such as shipping the wrong product or incorrect quantity, we will retrieve the incorrect merchandise and send the replacement merchandise at our expense.
Your company is kept private unless permission is granted from you for our use.