Call Center
The Fulfillment Place's call center is designed and staffed to provide your customers with prompt, courteous, knowledgeable customer service. Training and quality programs assure that every customer interaction reflects your business standards and customer service representatives have the knowledge of your products and services. Professional and friendly customer care specialists are cross trained to ensure all clients are effectively staffed at all times. We actively work to understand your business and provide motivation, encouragement, and empowerment for our employees to take ownership of their accounts. Most calls are answered within 30 seconds and customers are generally assisted with a single call. Assistance is also provided for calls regarding product, returns, refunds and customer service problems. Our implementation team will consult with you to develop a phone script depicting your business image and branding in order for operators to perform as an extension of your company. We take care of your customer before, during and after the sale to create a loyal customer.
Call Center services include:
- Inbound sales/promotions
- Up-selling
- Cross-selling
- Order processing
- Order status and shipment tracking
- Order discrepancies
- Billing questions
- Product information and support
- Return management
- Shipment damages, call tags and freight claims
- Store locator
- Warranty processing
- Rebate processing
- Membership management
- Email customer service